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Improving Intercultural Interactions:
Modules for Cross-Cultural Training Programs
Volume 2

Authors: Cushner, Kenneth & Brislin, W. Richard
Copyright: ©1997
Publishers: Sage Publications, Inc.: Oaks, CA
Book Review by: Cathy Bernatt

Improving Intercultural Interactions



In Transcultural Leadership, the authors said that culture was ethnocentric by nature and made a group of people unique. Given these premises, they then provided a theoretical overview of how to lead effectively across cultures. After reading that book, I began searching for practical books that would serve as catalysts in helping me to design seminars with a focus on increasing intercultural awareness. My company, Creating...®'s primary method for accomplishing our mission, is to design and run seminars that meet the specific organizational development needs of corporations. In addition, one of my personal professional development goals is to hone my skills to become a better and better facilitator. Improving Intercultural Interactions: Modules for Cross-Cultural Training Programs Volume 2 gave me what I wanted. As described on the back cover, it is a "...pragmatic text that deals with concerns specific to intercultural experiences in counseling." The position they take regarding culture supports that of the Transcultural Leadership authors and is clearly communicated by Milton Bennett:

"Intercultural sensitivity is not natural. It is not part of our primate past, nor has it characterized most of human history. Cross-cultural contact usually has been accompanied by bloodshed, oppression, or genocide.... Education and training in intercultural communication is an approach to changing our "natural" behavior. With the concepts and skills developed in this field, we ask learners to transcend traditional ethnocentrism and to explore new relationships across cultural boundaries. This attempt at change must be approached with the greatest possible care." (Cushner & Brislin, p.1)

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The modules focus on three themes: the world of business, the field of education and general intercultural issues. The authors identify four training goals that help discover people's current awareness of culture and cultural differences, and then try and narrow the gap between their current reality and the desired reality by effecting change in their cognition, affect, and behavior. The first goal is to help people overcome obstacles that may prevent them from enjoying cross-cultural experiences. Once they overcome obstacles, they can then work towards developing positive relationships based on mutual respect. This will help accomplish the third training goal, which is to assist them to successfully accomplish work-related tasks. Identifying culturally related stresses, the final goal is to give people healthy alternatives to deal with these stress factors. Each module begins with a Self-assessment and is usually followed by a didactic section, a series of critical incidents and structured experiences. The modules of greatest interest to me were "Power in the Service of Leadership"; "Leadership Through Relationship Management"; "Everyday Work Experiences of People Designated as Diverse "and" Conflict and Mediation Across Cultures. I will be focusing on developing seminars using their material and resources they recommend throughout the book in the very near future.



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Creating... Head Office, Tokyo, Japan:
Baycourt Shibaura #193, 3-5-25 Shibaura, Minato-ku,
Tokyo 108-0023 | Tel: +81-3-6383-0444 | Fax: +81-3-6383-0444
E-mail:contactus@creating.bz

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Susan Ulmer, 3201 Old Hwy 221 South, Marion, North Carolina 28752
Tel: +1-828-317-1939
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